Industry Insider

  • Home Affairs Orders Legacy IT Stocktake

    A purge of legacy systems across Australia’s federal government would likely cost billions and remains unlikely. Still, the OpenAI Medicare breach has prompted an immediate stocktake of the outdated technology agencies run.

  • Compliance Notices Follow NZ Health Breach

    New Zealand's Privacy Commissioner has used compliance notices to dictate how a health agency must vet, contract with and monitor providers holding patient data. The move follows a breach affecting around 99,416 people.

  • Suncorp Goes Live With Content AI

    Suncorp is projecting annual savings of 68,000 hours of manual effort after using AI to classify and name workers compensation claim documents. Daily document naming corrections have fallen by around 45%.

Information & Data Manager

Why AI won't save your records program - and what will

A practitioner's observation: After forty years of designing and implementing records systems for some of Australia’s most highly regulated organisations, I have something to say, and I think the profession needs to hear it.

Macquarie Targets Agencies With Sovereign AI Hosting

Federal and state agencies wanting to run AI inside their own security perimeter have a new sovereign hosting option. Macquarie Government has launched an Azure cloud, security and AI practice built for Protected-level government requirements.

Copilot Is Exposing Weak M365 Governance

Configuration-led approaches to Microsoft 365 governance are no longer sufficient, according to new research from Info-Tech Research Group. The spread of AI tools such as Copilot is making the weaknesses harder to ignore.

Origin Breach Takes Twist as Hacker Claims Settlement

The alleged hacker who claimed access to two million Origin Energy customer records says a private settlement has been reached with the company and no data will be published. Origin has separately confirmed that customer data was accessed and disclosed.

Report Warns Discovery Cannot Handle AI Data

Enterprises are collecting the right volume of data in only a reported 2 per cent of legal matters. AI prompts, system responses and AI-generated outputs are creating a new class of discoverable records that traditional discovery tools were not built to handle.

How One Phone Call Exposed 5.7M Qantas Records

Qantas has dodged penalties that could have run into billions of dollars after simple human error was found to be the cause of the massive 2025 data breach that affected millions of customers, and ISO27001 compliance failed to prevent.

The UK says a PDF is not an invoice. France just made it one

Picture two finance managers in the autumn of 2027, one in Manchester and one in Lyon, doing exactly the same thing: exporting an invoice as a tidy, letterheaded PDF and emailing it to a domestic business customer. In Manchester, this is still a perfectly ordinary invoice and will remain one until April 2029. In Lyon, it stopped being one a year earlier.