Industry Insider

  • Dark Data Emerges as Agentic AI Bottleneck

    AI systems in the average large organisation can reach just 45 per cent of company data. In financial services that figure falls to 33 per cent, and in healthcare to 40 per cent. The numbers come from Scaling AI Agents with Trustworthy Data, an MIT Technology Review Insights report sponsored by Google Cloud. It draws on a global survey of 300 senior executives. 

  • NSW Agencies Cannot Say What AI They Run

    All 10 NSW government agencies examined for their use of artificial intelligence keep an AI register. But only four of them record the AI they have formally assessed. The rest of their AI use sits outside any inventory.

  • icare Tests Market on ECM Consolidation

    A NSW government insurer is asking the market how it could collapse four separate document repositories into one. It has also put a number on what it expects to save. The target is a 20 to 30 per cent reduction in annual licensing and maintenance costs.

  • NZ Review Urges Digital Government Reset

    New Zealand's central digital agency has been told to stop delivering projects and start setting standards. It has also been told to open a direct channel to Australia's Digital Transformation Agency and import models that already work. Trans-Tasman sourcing and security collaboration are named as joint opportunities to explore.

  • UK Police Database Leak Hits All 43 Forces

    A breach has exposed the names, employing organisations and work email addresses of more than 100,000 UK police and criminal justice staff. It appears to have required no malware and no zero-day. A misconfigured permission on a public-facing web portal is the reported cause.

  • Secured Signing Targets Deepfake Swaps

    A digital signer can clear identity verification at the start of a remote witnessing session and be replaced before the document is executed. Secured Signing has released the ID Trust Console, which re-tests the person on screen throughout a video signing meeting rather than once at the door.

  • Copilot overhaul after weak global adoption

    Microsoft is undertaking the biggest restructuring of its Copilot strategy since it began embedding OpenAI's technology across its software three years ago, a move triggered by leaked internal figures showing that very few of its commercial customers pay for the assistant or use it regularly.

Information & Data Manager

Data Teams Paying 'Hidden Tax' on One-Off Delivery

Up to half of enterprise data team capacity in Australia and Singapore is consumed by single-use data work that will never be reused, new research from Quest Software has found. The study describes the pattern as a 'hidden tax' on capacity at the moment organisations most need it for AI initiatives.

Insurer RACQ Bets On Adobe Agentic AI

RACQ has signed a five-year partnership with Adobe and Deloitte Digital to transform how it serves more than 1.7 million members. The deal uses a flexible “Lighthouse” model that gives RACQ early access to Adobe’s latest AI tools. Adobe says it is the first such arrangement in Asia Pacific and Japan.

Active Metadata: The Key to Content Observability

Employees and customers increasingly encounter AI-generated content via emails, chatbot responses, learning materials, and documents. But enterprises have no way to know how that content, also known as unstructured data, is performing. To improve content over time, it makes sense to observe the human reactions to it. Is it clear? Is it trustworthy? Is it driving the desired actions? 

One NZ Layers AI Over Legacy Systems

New Zealand telco One NZ has credited a new deployment of UiPath Maestro as a victory over the challenge of transforming legacy-heavy operations at scale without a costly infrastructure overhaul.

Most Unstructured Data Not Ready for AI, Study Finds

Seventy percent of organisations say less than half their unstructured data is discoverable and usable for analytics or AI, according to new research from analyst firm BARC. The finding lands as enterprises push AI agents into production on top of documents, emails and images they cannot fully see.

AI Risks Could Turn Catastrophic by 2030, Experts Warn

There is a very real risk the AI revolution could cause an international catastrophe within five years, a panel of 272 experts has found. The experts defined catastrophe as more than one million deaths, more than $ US100 billion in losses, or civilisation-scale damage to democracy or privacy.