Industry Insider

  • Dark Data Emerges as Agentic AI Bottleneck

    AI systems in the average large organisation can reach just 45 per cent of company data. In financial services that figure falls to 33 per cent, and in healthcare to 40 per cent. The numbers come from Scaling AI Agents with Trustworthy Data, an MIT Technology Review Insights report sponsored by Google Cloud. It draws on a global survey of 300 senior executives. 

  • NSW Agencies Cannot Say What AI They Run

    All 10 NSW government agencies examined for their use of artificial intelligence keep an AI register. But only four of them record the AI they have formally assessed. The rest of their AI use sits outside any inventory.

  • icare Tests Market on ECM Consolidation

    A NSW government insurer is asking the market how it could collapse four separate document repositories into one. It has also put a number on what it expects to save. The target is a 20 to 30 per cent reduction in annual licensing and maintenance costs.

  • NZ Review Urges Digital Government Reset

    New Zealand's central digital agency has been told to stop delivering projects and start setting standards. It has also been told to open a direct channel to Australia's Digital Transformation Agency and import models that already work. Trans-Tasman sourcing and security collaboration are named as joint opportunities to explore.

  • UK Police Database Leak Hits All 43 Forces

    A breach has exposed the names, employing organisations and work email addresses of more than 100,000 UK police and criminal justice staff. It appears to have required no malware and no zero-day. A misconfigured permission on a public-facing web portal is the reported cause.

  • Secured Signing Targets Deepfake Swaps

    A digital signer can clear identity verification at the start of a remote witnessing session and be replaced before the document is executed. Secured Signing has released the ID Trust Console, which re-tests the person on screen throughout a video signing meeting rather than once at the door.

  • Copilot overhaul after weak global adoption

    Microsoft is undertaking the biggest restructuring of its Copilot strategy since it began embedding OpenAI's technology across its software three years ago, a move triggered by leaked internal figures showing that very few of its commercial customers pay for the assistant or use it regularly.

Information & Data Manager

Glasswing ANZ Shut Out, But OpenAI Opens a Door

No Australian or New Zealand organisation features among the roughly 50 partners granted access to Project Glasswing, Anthropic's landmark AI-driven cybersecurity initiative. Now a rival model from OpenAI has entered the field, with a broader access pathway that may offer ANZ security professionals a more realistic route to frontier AI defensive tooling.

NZ Council seeks M365 Records Overhaul

Christchurch City Council has issued a Request for Information (RFI) seeking vendors to deliver a Microsoft 365-based Electronic Document and Records Management System (EDRMS) to replace its existing on-premise TRIM platform.

Cyber Trust Deficit Raises Incident Risk: Report

A global survey of 5,000 IT and security leaders has found that just 5% say both they and their organisation have full trust in their cybersecurity vendors - raising serious questions for CISOs, risk managers and boards about how they evaluate and manage vendor relationships.

Claude Mythos and Project Glasswing: why an AI superhacker has the tech world on alert

New, more powerful artificial intelligence (AI) models are announced pretty regularly these days: the latest version of ChatGPT or Claude or Gemini always has new features and new capabilities that its makers are eager for customers to try out. But now Anthropic has announced a new model with great fanfare, but is only giving access to a select handful of users. In what the New York Times calls a “terrifying warning sign” of the model’s power, the company has instead started an initiative called Project Glasswing to use the model for good instead of evil.

Ungoverned AI a Growing Compliance Risk

When AI agents start taking actions rather than merely answering questions, the integrity of their knowledge source becomes a compliance problem. Knowledge management vendor eGain has released a set of platform connectors designed to anchor Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and the Cursor developer environment to a single governed knowledge repository.

Make records capture easy to drive adoption

Records & Information Management Month 2026 is underway. After years of working with organisations on records and information management, one lesson stands out clearly: if you want records captured, make capture easy.