Industry Insider

  • Home Affairs Orders Legacy IT Stocktake

    A purge of legacy systems across Australia’s federal government would likely cost billions and remains unlikely. Still, the OpenAI Medicare breach has prompted an immediate stocktake of the outdated technology agencies run.

  • Compliance Notices Follow NZ Health Breach

    New Zealand's Privacy Commissioner has used compliance notices to dictate how a health agency must vet, contract with and monitor providers holding patient data. The move follows a breach affecting around 99,416 people.

  • Suncorp Goes Live With Content AI

    Suncorp is projecting annual savings of 68,000 hours of manual effort after using AI to classify and name workers compensation claim documents. Daily document naming corrections have fallen by around 45%.

Information & Data Manager

Is PDF a problem for AI?

Every organization relies on documents: contracts, financial reports, research papers, compliance filings, insurance policies, technical manuals, and government records. Many of these documents are PDFs. But what happens when these documents become input for AI?

AI Can Only Move as Fast as Your Trusted Information Allows

Australian businesses are under pressure to turn AI investment into measurable outcomes: higher productivity, faster decisions and a workforce prepared for a more autonomous way of working. Yet a significant number remain in pilots and proof-of-concepts, unable to move confidently into enterprise-scale deployment.

Hybrid BPO: closing the last-mile gap

Imagine hiring the sharpest analyst on the market, handing them a mountain of paperwork, then locking the filing cabinets that hold everything they need to make sense of it: the customer records, the policy and contract history, the account balances, the previous claims, the clinical notes, the fraud flags, the master data that says which version of the truth is the real one.

Chatbots Cave Under Repeated False Claims

Large language models will abandon a correct answer if a user repeats a false statement often enough. Some will flip back and forth on the same claim within a single conversation.

Device Maker Rebuilds Supply Chain After Breach

A cybersecurity incident that stopped a global medical device manufacturer from making or shipping product has ended with operations fully restored. The one clinical workflow it degraded is working again.

Canberra Hands Industry Data Classification Scheme

Australian organisations now have a common vocabulary for describing how sensitive their data is. The same scheme sets out what protection each category warrants, and how that expectation travels when data is shared.

AI Systems Are Showing Staff Data They Should Not See

AI systems inside Australian and New Zealand organisations are surfacing sensitive information to people who are not cleared to see it. The problem is now the second most common category of AI security incident in the region according to a new report.

Bill Would Ban Agencies From Automating Decisions

Commonwealth agencies would be barred from automating any decision that requires judgement, under a bill now before the House of Representatives. They would also have to publish the rules, weightings and test results behind every high risk system.

NAB (Un)joins Global Cyber Defence Call

National Australia Bank has been removed from the signatory list of an OpenAI open letter on cyber defence, two days after it appeared as the only Australian organisation endorsing the document.