Industry Insider

  • The year AI agents went rogue

    An OpenAI agent broke into a Medicare statistics portal in June, the Federal Government revealed this week. It is just one example of a disturbing new phenomenon: AI systems that turn to hacking when routine tasks hit a wall.

  • Compliance Notices Follow NZ Health Breach

    New Zealand's Privacy Commissioner has used compliance notices to dictate how a health agency must vet, contract with and monitor providers holding patient data. The move follows a breach affecting around 99,416 people.

  • Suncorp Goes Live With Content AI

    Suncorp is projecting annual savings of 68,000 hours of manual effort after using AI to classify and name workers compensation claim documents. Daily document naming corrections have fallen by around 45%.

  • What Makes an FOI Workload Claim Stick

    FOI refusals on workload grounds are more likely to hold up when the agency's estimate is itemised, sampled and tied to the records' real complexity. That is the lesson of 'BBP' and Department of Foreign Affairs and Trade (Freedom of Information) [2026] AICmr 74, according to law firm Holding Redlich.

  • A Third Way Between Private and Public AI

    Australian AI cloud provider Sharon AI plans to host frontier AI models onshore, next to customers' sensitive data. It will use a new confidential computing capability from VAST Data.

  • Is PDF a problem for AI?

    Every organization relies on documents: contracts, financial reports, research papers, compliance filings, insurance policies, technical manuals, and government records. Many of these documents are PDFs. But what happens when these documents become input for AI?

Information & Data Manager

The year AI agents went rogue

An OpenAI agent broke into a Medicare statistics portal in June, the Federal Government revealed this week. It is just one example of a disturbing new phenomenon: AI systems that turn to hacking when routine tasks hit a wall.

Compliance Notices Follow NZ Health Breach

New Zealand's Privacy Commissioner has used compliance notices to dictate how a health agency must vet, contract with and monitor providers holding patient data. The move follows a breach affecting around 99,416 people.

Suncorp Goes Live With Content AI

Suncorp is projecting annual savings of 68,000 hours of manual effort after using AI to classify and name workers compensation claim documents. Daily document naming corrections have fallen by around 45%.

What Makes an FOI Workload Claim Stick

FOI refusals on workload grounds are more likely to hold up when the agency's estimate is itemised, sampled and tied to the records' real complexity. That is the lesson of 'BBP' and Department of Foreign Affairs and Trade (Freedom of Information) [2026] AICmr 74, according to law firm Holding Redlich.

A Third Way Between Private and Public AI

Australian AI cloud provider Sharon AI plans to host frontier AI models onshore, next to customers' sensitive data. It will use a new confidential computing capability from VAST Data.

Is PDF a problem for AI?

Every organization relies on documents: contracts, financial reports, research papers, compliance filings, insurance policies, technical manuals, and government records. Many of these documents are PDFs. But what happens when these documents become input for AI?

AI Can Only Move as Fast as Your Trusted Information Allows

Australian businesses are under pressure to turn AI investment into measurable outcomes: higher productivity, faster decisions and a workforce prepared for a more autonomous way of working. Yet a significant number remain in pilots and proof-of-concepts, unable to move confidently into enterprise-scale deployment.

Hybrid BPO: closing the last-mile gap

Imagine hiring the sharpest analyst on the market, handing them a mountain of paperwork, then locking the filing cabinets that hold everything they need to make sense of it: the customer records, the policy and contract history, the account balances, the previous claims, the clinical notes, the fraud flags, the master data that says which version of the truth is the real one.

Chatbots Cave Under Repeated False Claims

Large language models will abandon a correct answer if a user repeats a false statement often enough. Some will flip back and forth on the same claim within a single conversation.