Industry Insider

  • Dark Data Emerges as Agentic AI Bottleneck

    AI systems in the average large organisation can reach just 45 per cent of company data. In financial services that figure falls to 33 per cent, and in healthcare to 40 per cent. The numbers come from Scaling AI Agents with Trustworthy Data, an MIT Technology Review Insights report sponsored by Google Cloud. It draws on a global survey of 300 senior executives. 

  • NSW Agencies Cannot Say What AI They Run

    All 10 NSW government agencies examined for their use of artificial intelligence keep an AI register. But only four of them record the AI they have formally assessed. The rest of their AI use sits outside any inventory.

  • icare Tests Market on ECM Consolidation

    A NSW government insurer is asking the market how it could collapse four separate document repositories into one. It has also put a number on what it expects to save. The target is a 20 to 30 per cent reduction in annual licensing and maintenance costs.

  • NZ Review Urges Digital Government Reset

    New Zealand's central digital agency has been told to stop delivering projects and start setting standards. It has also been told to open a direct channel to Australia's Digital Transformation Agency and import models that already work. Trans-Tasman sourcing and security collaboration are named as joint opportunities to explore.

  • UK Police Database Leak Hits All 43 Forces

    A breach has exposed the names, employing organisations and work email addresses of more than 100,000 UK police and criminal justice staff. It appears to have required no malware and no zero-day. A misconfigured permission on a public-facing web portal is the reported cause.

  • Secured Signing Targets Deepfake Swaps

    A digital signer can clear identity verification at the start of a remote witnessing session and be replaced before the document is executed. Secured Signing has released the ID Trust Console, which re-tests the person on screen throughout a video signing meeting rather than once at the door.

  • Copilot overhaul after weak global adoption

    Microsoft is undertaking the biggest restructuring of its Copilot strategy since it began embedding OpenAI's technology across its software three years ago, a move triggered by leaked internal figures showing that very few of its commercial customers pay for the assistant or use it regularly.

Information & Data Manager

OpenAI Wins Back the Copilot Default - For Now

Microsoft 365 Copilot has switched from Anthropic’ s Claude to OpenAI's new GPT-5.6, the company's latest flagship model family, as the preferred AI model across Word, Excel, PowerPoint, Copilot Chat and Cowork. The change comes two months after Microsoft made Anthropic's Claude the default model in several of the same applications, and marks the latest shift in an ongoing contest between the two AI labs for position inside Microsoft's productivity platform.

Ageing Systems Leave SA Agencies Exposed, Audit Finds

Almost half the ICT hardware devices operating across 10 South Australian government agencies qualify as legacy systems, the state's Auditor-General has found. Incomplete asset inventories and inconsistent risk reporting are leaving agencies with reduced visibility of the security risks these systems create.

Data Breach Notifications Hit Record Highs

Data breach notifications hit record highs on both sides of the Tasman in 2025, with regulators in Australia and New Zealand both pointing to cyber attacks and vendor security gaps as the common thread.

Directors Cannot Rely On Automation as a Legal Defence

Boards need to treat the deployment of agentic AI as a delegation decision rather than a technology purchase, according to a new white paper from the Governance Institute of Australia. Unlike generative AI, which produces outputs for human review, agentic AI systems act on those outputs directly, transacting with customers and executing multi-step workflows with limited human oversight.

Agencies Slow To Apply AI To Records Work

Eighty-seven per cent of Australian Government agencies now use artificial intelligence, but only 15 per cent apply it to information management activities and just 8 per cent use it to create metadata, according to the National Archives of Australia's latest Check-up survey.

AIHW Report Exposes Primary Care Data Blind Spot

Most healthcare encounters in Australia happen in general practice and other primary care settings. Yet this data has historically been excluded from comprehensive, nationally consistent collections, according to the Australian Institute of Health and Welfare's flagship Australia's Health 2026 report.

Little Progress on Service Victoria Fixes Five Years On

Victorian government departments have made limited, and in some cases no, progress fixing shortcomings in the state's digital services platform identified five years ago. They also gave the Auditor-General inaccurate reports about the status of their remediation work.

One in Five Firms Blind to Unsanctioned AI Agents

The share of organisations unable to tell whether employees are using unsanctioned AI tools has nearly tripled in a year, rising from 6.3 per cent to 17.6 per cent. For AI agents the blind spot is larger still, with 21.1 per cent of organisations unable to account for unsanctioned agent activity.

Ancestry.com Bets $US450 Million on Record Digitisation

Ancestry.com, the world's largest online family history platform, has cut a record digitisation process that once took nine months of manual indexing down to under nine days, using proprietary handwriting-recognition AI to help push its collection past 71 billion records and restore subscription revenue growth after years of stagnation.