Business Process & Workflow

ProcessMaker, a provider of low-code business process automation software, has announces new enhancements including Artificial Intelligence (AI), a decision engine, process templates, dependent select lists, modeler usability improvements, dynamic menu enhancements and autosave.

Helia (formerly Genworth),  one of Australia’s leading Lenders Mortgage Insurance (LMI) providers for the residential market, has been recognised for its innovation in using the Appian Platform across multiple departments to automate processes and transform operations into an interconnected workplace. Using Appian, Helia automated its claims management workflows and reduced the processing time from two days to less than 10 minutes, dramatically improving their lender customer experience.

Ricoh will bring a SaaS solution for Microsoft 365 to the Australian market following an agreement with Powell Software.

Appian has announced the release of the latest version of the Appian Platform for process automation. The new release introduces AI Skill Designer, a low-code way to build, train, and deploy custom machine learning (ML) models. The release also features enhancements in automation and total experience, plus further-streamlined data management via the Appian Data Fabric. 

Sydney-based developer DoxAI has announced the integration of OpenAI’s GPT-4 through Microsoft Azure OpenAI Service into its e-signature AI solution.

UK multinational Ideagen has acquired Australia’s OnePlace Solutions, a developer of solutions to simplify document and records management in Microsoft 365.

iCognition has announced the launch of Ingress, its next-generation Content Services Platform designed to transform the way organisations manage and secure content, records and other information. Ingress integrates search, records and information management, security and compliance across multiple repositories including Teams, SharePoint, Exchange, OneDrive and OpenText.

Duck Creek Technologies, a solutions provider for the property and casualty (P&C) and general insurance market, has announced an intelligent document processing (IDP) partnership with TCG Process.

WebApps is EzeScan’s web-based solution that can be accessed from anywhere, allowing users to capture and process documents with ease. EzeScan’s Data Panel Dashboard (DPD) module provides users with a central area within EzeScan WebApps to have clear visibility of their organisation's data.

Nintex has announced a transition plan for Nintex Workflow for Office 365 customers following Microsoft’s decision to retire the existing Microsoft SharePoint 2013 workflow engine in Microsoft Office 365.