Industry Insider

  • Copilot overhaul after weak global adoption

    Microsoft is undertaking the biggest restructuring of its Copilot strategy since it began embedding OpenAI's technology across its software three years ago, a move triggered by leaked internal figures showing that very few of its commercial customers pay for the assistant or use it regularly.

  • Elastic And OpenAI Target Unstructured Data

    Elastic has expanded its collaboration with OpenAI to help organisations build production AI applications that draw on their own enterprise data. For organisations that deploy the two together, Elasticsearch acts as the retrieval and governance layer feeding OpenAI's reasoning models.

  • Attackers Weaponise Copilot in Controlled Test

    A single compromised email account, paired with an AI assistant, can be escalated into chief executive impersonation and a $250,000 wire transfer scam. A controlled attack by Barracuda's red team has shown how.

  • Victorian Councils' Widening AI Governance Gap

    Almost two thirds of Victorian local government officers are using artificial intelligence without clear governance behind them, a new survey has found. The gap exposes councils to privacy, accountability and compliance risk.

  • IBM Finds AI Reshaping Breach Economics

    One in four malicious data breaches over the past year was AI-enabled, and those breaches cost an average of US$6 million, about US$1 million more than the global average.

  • UK Retreats on Digital ID Card

    The UK government has abandoned its controversial national digital ID card, with reports that incoming prime minister Andy Burnham is dropping the scheme announced by the previous administration. Savings will be redirected to a tax cut aimed at lowering household electricity bills. https://insight.scmagazineuk.com/news-briefs/uk-government-scraps-controversial-digital-id-card-scheme

Information & Data Manager

AI Supercharges Messaging Scams, Global Study Warns

More than half of successful messaging scams are completed within 30 minutes of first contact, and one in seven is over in less than five minutes, according to a new Kaspersky investigation into the global messaging scam economy. The average loss per victim is US$733.

AI Vendor Lock-In Now a Business Continuity Risk

Most enterprises are locked into AI systems they cannot easily change, and the overwhelming majority do not fully understand their own AI dependencies, a new global study warns. The findings elevate AI sovereignty from a technical concern to a business continuity issue.

AI Everywhere, Transformation Nowhere: Report

Nearly three-quarters of large enterprises use AI regularly or across most business processes, but only 10 per cent say AI is core to how their business operates, a global survey has found. The gap suggests adoption is no longer the challenge - organisational transformation is.

Law Firms Risk 'Cognitive Surrender' to AI

Law firms risk a crisis of 'cognitive surrender' as lawyers treat artificial intelligence as a definitive authority rather than a tool, a new behavioural science study warns. The research finds machine dependence is impairing professional judgment, particularly among junior lawyers using automation for routine work.

Data Teams Paying 'Hidden Tax' on One-Off Delivery

Up to half of enterprise data team capacity in Australia and Singapore is consumed by single-use data work that will never be reused, new research from Quest Software has found. The study describes the pattern as a 'hidden tax' on capacity at the moment organisations most need it for AI initiatives.

Insurer RACQ Bets On Adobe Agentic AI

RACQ has signed a five-year partnership with Adobe and Deloitte Digital to transform how it serves more than 1.7 million members. The deal uses a flexible “Lighthouse” model that gives RACQ early access to Adobe’s latest AI tools. Adobe says it is the first such arrangement in Asia Pacific and Japan.

Active Metadata: The Key to Content Observability

Employees and customers increasingly encounter AI-generated content via emails, chatbot responses, learning materials, and documents. But enterprises have no way to know how that content, also known as unstructured data, is performing. To improve content over time, it makes sense to observe the human reactions to it. Is it clear? Is it trustworthy? Is it driving the desired actions? 

One NZ Layers AI Over Legacy Systems

New Zealand telco One NZ has credited a new deployment of UiPath Maestro as a victory over the challenge of transforming legacy-heavy operations at scale without a costly infrastructure overhaul.