Industry Insider

  • Home Affairs Orders Legacy IT Stocktake

    A purge of legacy systems across Australia’s federal government would likely cost billions and remains unlikely. Still, the OpenAI Medicare breach has prompted an immediate stocktake of the outdated technology agencies run.

  • Compliance Notices Follow NZ Health Breach

    New Zealand's Privacy Commissioner has used compliance notices to dictate how a health agency must vet, contract with and monitor providers holding patient data. The move follows a breach affecting around 99,416 people.

  • Suncorp Goes Live With Content AI

    Suncorp is projecting annual savings of 68,000 hours of manual effort after using AI to classify and name workers compensation claim documents. Daily document naming corrections have fallen by around 45%.

Information & Data Manager

AI Supercharges Messaging Scams, Global Study Warns

More than half of successful messaging scams are completed within 30 minutes of first contact, and one in seven is over in less than five minutes, according to a new Kaspersky investigation into the global messaging scam economy. The average loss per victim is US$733.

AI Vendor Lock-In Now a Business Continuity Risk

Most enterprises are locked into AI systems they cannot easily change, and the overwhelming majority do not fully understand their own AI dependencies, a new global study warns. The findings elevate AI sovereignty from a technical concern to a business continuity issue.

AI Everywhere, Transformation Nowhere: Report

Nearly three-quarters of large enterprises use AI regularly or across most business processes, but only 10 per cent say AI is core to how their business operates, a global survey has found. The gap suggests adoption is no longer the challenge - organisational transformation is.

Law Firms Risk 'Cognitive Surrender' to AI

Law firms risk a crisis of 'cognitive surrender' as lawyers treat artificial intelligence as a definitive authority rather than a tool, a new behavioural science study warns. The research finds machine dependence is impairing professional judgment, particularly among junior lawyers using automation for routine work.

Data Teams Paying 'Hidden Tax' on One-Off Delivery

Up to half of enterprise data team capacity in Australia and Singapore is consumed by single-use data work that will never be reused, new research from Quest Software has found. The study describes the pattern as a 'hidden tax' on capacity at the moment organisations most need it for AI initiatives.

Insurer RACQ Bets On Adobe Agentic AI

RACQ has signed a five-year partnership with Adobe and Deloitte Digital to transform how it serves more than 1.7 million members. The deal uses a flexible “Lighthouse” model that gives RACQ early access to Adobe’s latest AI tools. Adobe says it is the first such arrangement in Asia Pacific and Japan.

Active Metadata: The Key to Content Observability

Employees and customers increasingly encounter AI-generated content via emails, chatbot responses, learning materials, and documents. But enterprises have no way to know how that content, also known as unstructured data, is performing. To improve content over time, it makes sense to observe the human reactions to it. Is it clear? Is it trustworthy? Is it driving the desired actions? 

One NZ Layers AI Over Legacy Systems

New Zealand telco One NZ has credited a new deployment of UiPath Maestro as a victory over the challenge of transforming legacy-heavy operations at scale without a costly infrastructure overhaul.