Industry Insider

  • Home Affairs Orders Legacy IT Stocktake

    A purge of legacy systems across Australia’s federal government would likely cost billions and remains unlikely. Still, the OpenAI Medicare breach has prompted an immediate stocktake of the outdated technology agencies run.

  • Compliance Notices Follow NZ Health Breach

    New Zealand's Privacy Commissioner has used compliance notices to dictate how a health agency must vet, contract with and monitor providers holding patient data. The move follows a breach affecting around 99,416 people.

  • Suncorp Goes Live With Content AI

    Suncorp is projecting annual savings of 68,000 hours of manual effort after using AI to classify and name workers compensation claim documents. Daily document naming corrections have fallen by around 45%.

Information & Data Manager

AIHW Report Exposes Primary Care Data Blind Spot

Most healthcare encounters in Australia happen in general practice and other primary care settings. Yet this data has historically been excluded from comprehensive, nationally consistent collections, according to the Australian Institute of Health and Welfare's flagship Australia's Health 2026 report.

Little Progress on Service Victoria Fixes Five Years On

Victorian government departments have made limited, and in some cases no, progress fixing shortcomings in the state's digital services platform identified five years ago. They also gave the Auditor-General inaccurate reports about the status of their remediation work.

One in Five Firms Blind to Unsanctioned AI Agents

The share of organisations unable to tell whether employees are using unsanctioned AI tools has nearly tripled in a year, rising from 6.3 per cent to 17.6 per cent. For AI agents the blind spot is larger still, with 21.1 per cent of organisations unable to account for unsanctioned agent activity.

Ancestry.com Bets $US450 Million on Record Digitisation

Ancestry.com, the world's largest online family history platform, has cut a record digitisation process that once took nine months of manual indexing down to under nine days, using proprietary handwriting-recognition AI to help push its collection past 71 billion records and restore subscription revenue growth after years of stagnation.

EDRM Opens Public Comment on Major Model Update

The reference model that has defined electronic discovery practice since 2005 is being redrawn for the AI era, with information governance as its foundation, disposition elevated to a core phase and analysis extended across the entire discovery lifecycle. Public comment on EDRM 2.0 is open until 30 July 2026.

From Task Bots to Goal-Driven Agents: Capgemini

The core leadership question for enterprise AI is no longer "can we build an agent?" but "can we delegate decisions safely at scale?", according to a new Capgemini point of view on agentic process automation. The consultancy argues organisations that succeed treat agentic automation as an operating-model change rather than a one-time tooling upgrade.

Gartner Flags Governance Risks in AI Agents

By 2028, 70 per cent of US healthcare payers will address workflow, data and service automation using no-code agent builders, cutting manual workloads by 50 per cent, Gartner predicts. The forecast signals a broader shift: AI agent development moving from centralised IT projects to business-led automation, with governance the deciding factor between value and risk.

Australia Trails Singapore on AI Maturity, Study Finds

Australian organisations are delegating decision-making to AI systems faster than their governance frameworks can support, with half of C-suite leaders prepared to hand AI more autonomy than their current controls allow, new research from Insight Enterprises has found.

Realtime Data Gaps Stall Enterprise AI

Nearly three-quarters of IT leaders say a lack of real-time data infrastructure is stalling their efforts to scale AI, and only 32 per cent have agentic AI in production, according to Confluent's 2026 Data Streaming Report.

Call for Enforceable NZ Cyber Security Laws

New Zealand should move from voluntary cyber security guidelines to enforceable legislation, including mandatory reporting of major cyber attacks, according to a new policy push that would shift responsibility for digital safety from individuals to the systems and platforms they rely on.