Industry Insider

Australian banks are fast-tracking the implementation of customer engagement strategies to make up for lost time, as over 50% of the recommendations made by the Royal Banking Commission had not yet been implemented as of early 2021. This finding was revealed in the second edition of the Fintech and Digital Banking 2025 (Asia Pacific) IDC InfoBrief, commissioned by Backbase.

Maybe it’s presumptuous to make predictions for the year ahead after 2020 brought us so many surprises, but one thing is certain: the Covid-19 pandemic has profoundly affected the way we do business.  

The 18,000-user New South Wales Police Force (NSWPF) has become the first international customer for the US firm Mark43’s single-platform Records Management System (RMS) and Computer Aided Dispatch (CAD) platform.

Creating electronic binders for Briefs to Counsel or Transaction Bibles and Summaries are commonplace at this Australian law firm. However, it had been a very labour-intensive process according to its IT Trainer, with “staff creating links to documents on their network and manually adding them to a Word document one-by-one.”

Deemed as one of the marvels of the 21st century, Artificial Intelligence (AI), is predicted to open a gateway of opportunities for new businesses. The reality is that smart companies are implementing AI in existing processes today to ensure they are well-positioned to deal with a threatening and hyper-competitive business landscape. In 2019, growing Australian company Civium undertook a journey with solutions provider Winning Formula to deploy AI and robotic process automation (RPA) to deliver new levels of efficiency throughout the business, including in invoice processing, for its operations in Sydney, Melbourne, Brisbane and Canberra.

Australia is home to a well-developed workers’ compensation system. Each state determines the design of its scheme, with some being privately underwritten by insurers and others being state-run schemes. Claims across territories vary by industry, injury and complexity. As such, insurers need systems that can enable quality, efficient handling of claims to facilitate the health of injured parties and get them back to work as quickly as possible. Approximately three years ago, QBE’s Australia Pacific division, like many other insurers, was running what we would describe as a “process-compliant business” when it came to workers’ comp claims. Leadership wanted to do more to eliminate manual processes and take advantage of claims adjusters’ expertise to get the best result for customers and their employees. They knew technology was the key.

​DocsCorp CEO and co-founder, Dean Sappey, has overseen the Australian company's growth into a global provider of software and services for document professionals who use enterprise content management systems. IDM asked Dean to outline the path to developing a global brand with 500,000+ users located in the Americas, Europe, Asia Pacific, and beyond.

SharePoint has been a great collaboration platform for many organizations. You can easily create dynamic websites with modern, fresh templates. It’s also a great space to post and announce news to keep your team in-the-know and updated. However, beyond these great collaboration features, did you know that SharePoint can also be a great platform to manage your records?

Objective’s Enterprise Content Management software suite (Objective ECM) has been recently listed under Pae Hokohoko Marketplace, New Zealand’s AoG ICT panel under Content Services Software – Tier 2 in the Public Cloud Service SaaS Catalogue.

Late last year, the Queensland Audit Office released an excellent report into delivering successful technology projects. Based on current spending data, the Government of Queensland has $A1.6 billion invested in around 116 existing active projects. Of those projects, 38% of them have requested additional funding increases, and 53% are currently operating on extended timelines.