Business Process & Workflow

Even in today’s digital world, documents proliferate in every part of an organisation – from accounts management (invoices, checks, and remittances) and human resources (employment applications and benefits forms) to engineering and manufacturing (design documents) and sales and marketing (sales plans and marketing collateral). Documents remain a key vehicle for making transactions and business processes work, and so document management continues to be a challenge. Optical character recognition (OCR) was the initial answer to many document-management woes, but in the age of big data analytics, OCR shortcomings can result in bad analytics.

Adobe has announced new e-signature capabilities in Document Cloud that it claims will make electronically signing documents and contracts easier. New functionality includes a visual drag-and-drop Workflow Designer, digital signatures (a more advanced, secure form of e-signatures) and Enterprise Mobility Management and Signature Capture. 

ABBYY has announced its role in helping Rhenus Assets & Services – the Shared Services Centre of the global logistics company – to process up to 1.8 million documents annually in the form of incoming invoices, delivery notes, and many other paper documents. Following central processing and classification of the documents, data from incoming invoices are read according to business rules and then passed to the workflow-based approval process in SAP.

A new study by The Economist Intelligence Unit has found that while a majority of companies have yet to implement their digital transformation initiatives, most expect their operations to be 80 percent digital or more in the next five years. 

Atlassian has transformed its flagship collaboration product into three standalone offerings, including one for business teams such as human resources, finance, and marketing.

Nuance Communications Australia has announced an extension to the strategic partnership with Samsung Electronics to provide Nuance document imaging solutions. Specifically the expansion includes rights for Samsung to sell and distribute Nuance AutoStore, Equitrac Office/Express and SafeCom. In addition, Nuance will provide service and support to qualifying customers.

Many companies lose significant amounts of money and productivity each year just because their document management and printing processes aren’t optimised. For example, 60 per cent of small- and medium-sized organisations want to reduce paper usage1, and 90 per cent of organisations have suffered at least one data loss through unsecured printing, according to Gartner.

Although most Australian businesses understand the importance of monitoring and managing employee expenses and supplier invoices, they have not yet appreciated the value of automated systems, according to the 2015 Concur ANZ spend management index.

Most organisations know they should make it easy for employees to work together and share ideas. As workplaces become more decentralised, employees are needing to collaborate across teams, regions and time-zones to do their jobs well.

Clarizen, a supplier collaborative work management software, has announced its new Australian office, expanding its global footprint in the Asia Pacific (APAC) market.