Industry Insider

  • Slow Advance in Data and Analytics says Gartner

    A worldwide survey of 196 organisations by Gartner, Inc. showed that 91 percent of organisations have not yet reached a "transformational" level of maturity in data and analytics, despite this area being a number one investment priority for CIOs in recent years.

  • How Machine Learning Can Raise the Bar in Customer Service

    Machines are exceptionally good students. We can see that in the rapid and widespread adoption of machine learning — also known as auto-learning — to automate and improve the collection and processing of large amounts of data. A version of artificial intelligence, machine learning refers to the ability of computers to adapt and learn new things without having to be specifically programmed with new software.

  • Best Practices for Archiving and Securing Social Media

    Osterman Research has recently published a new report entitled, Best Practices for Archiving and Securing Social Media and Collaboration Platforms, which outlines the staggering penetration and growth in use of social media and cloud collaboration platforms in business environments.

  • An Intelligent Blueprint for Managing Document Workflow

    The All Ords tells you how shares are performing this very minute. Your dashboard tells you how your car is performing this very second. An electrocardiogram tells you how your heart is performing beat by beat. Yet when it comes to measuring the performance of document management activities (such as mail/shipping and print/copy centre operations), many businesses rely on quarterly results in spreadsheets and PowerPoint presentations. By most standards, monthly is very aggressive.

  • Don’t learn the wrong lesson from the Cabinet Files breach

    The Cabinet Files security breach uncovered by the ABC this week seems like an episode of that crazy cable TV show Storage Wars, where bargain hunters bid for unclaimed storage lockers in the hope of uncovering hidden treasure.​That a person could pop into a Canberra second hand shop and walk away with a treasure trove of Cabinet-in-Confidence documents must be a wake-up call for every senior executive in the Public Service: it is time to take record-keeping more seriously. All government agencies must ensure they are assessing the value and risk of their information holdings in an active, ongoing way.

  • Why Records Management and E-Discovery Are Adopting Content Federations

    According to AIIM, most organisations have three or more repositories for their enterprise content, but the content in one repository rarely works together with content in another. In the off chance it does work together, it is usually through SharePoint with an enterprise content management (ECM) or a content services platform.

[more articles]

  • Slow Advance in Data and Analytics says Gartner

    A worldwide survey of 196 organisations by Gartner, Inc. showed that 91 percent of organisations have not yet reached a "transformational" level of maturity in data and analytics, despite this area being a number one investment priority for CIOs in recent years.

  • How Machine Learning Can Raise the Bar in Customer Service

    Machines are exceptionally good students. We can see that in the rapid and widespread adoption of machine learning — also known as auto-learning — to automate and improve the collection and processing of large amounts of data. A version of artificial intelligence, machine learning refers to the ability of computers to adapt and learn new things without having to be specifically programmed with new software.

  • Best Practices for Archiving and Securing Social Media

    Osterman Research has recently published a new report entitled, Best Practices for Archiving and Securing Social Media and Collaboration Platforms, which outlines the staggering penetration and growth in use of social media and cloud collaboration platforms in business environments.

  • An Intelligent Blueprint for Managing Document Workflow

    The All Ords tells you how shares are performing this very minute. Your dashboard tells you how your car is performing this very second. An electrocardiogram tells you how your heart is performing beat by beat. Yet when it comes to measuring the performance of document management activities (such as mail/shipping and print/copy centre operations), many businesses rely on quarterly results in spreadsheets and PowerPoint presentations. By most standards, monthly is very aggressive.

  • Don’t learn the wrong lesson from the Cabinet Files breach

    The Cabinet Files security breach uncovered by the ABC this week seems like an episode of that crazy cable TV show Storage Wars, where bargain hunters bid for unclaimed storage lockers in the hope of uncovering hidden treasure.​That a person could pop into a Canberra second hand shop and walk away with a treasure trove of Cabinet-in-Confidence documents must be a wake-up call for every senior executive in the Public Service: it is time to take record-keeping more seriously. All government agencies must ensure they are assessing the value and risk of their information holdings in an active, ongoing way.

  • Why Records Management and E-Discovery Are Adopting Content Federations

    According to AIIM, most organisations have three or more repositories for their enterprise content, but the content in one repository rarely works together with content in another. In the off chance it does work together, it is usually through SharePoint with an enterprise content management (ECM) or a content services platform.

[more articles]