Business Process & Workflow

It’s both my job and my passion to keep up on the latest developments in technology. But for my dad, who is happily retired and can go days without opening his email: not so much. When I was visiting my folks last week, I introduced my father to ChatGPT. After less than an hour of playing around with the sophisticated AI chatbot, he was obsessed and has since called me multiple times to discuss how he’s now using this AI in his day-to-day life. 

Infosource Software has released its annual Capture & Intelligent Document Processing (IDP) Vendor Matrix and accompanying report. The Global Matrix and Report ranks 20 leading Capture & IDP SW vendors, based on Strategy and Capabilities (y-axis) and Execution in the market (x-axis).

By now, we’re all familiar with the promises of automation: efficiency gains, relief from talent shortages, greater efficiency, and increased margins. Sounds like a no-brainer, but if that were true, there wouldn’t still be so many organizations that have not automated all or any of their processes. But why the ongoing hesitation?

Microsoft has announced the launch of a new pay-as-you-go service for its Syntex platform, which is designed to make it easier to access and utilise the powerful artificial intelligence (AI) and machine learning (ML) capabilities of the platform.

Back when BP suffered the catastrophic loss of the Deepwater Horizon oil platform, there were corporate injunctions against risks like carrying coffee without a lid or texting while driving. Given this it seems surreal to think that with such careful rules around personal activity, there could still be an incident of that magnitude.

Appian has announced the latest version of the Appian Platform for process automation. The new release features enhancements in total experience, data fabric, automation, and process mining, underpinned by Appian's low-code design.

By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Advances in Conversational AI, Automation, and Low Code Resources will have a huge impact on interactions with Customer Service.

On a tour of the APAC region to meet with local Partners and Customers, Kodak Alaris President Donald Lofstrom, and Cassio Vaquero – Vice President, Global Sales, sat down with IDM in Sydney to outline the company’s plans to move deeper into document automation.

​Measuring return on investment for document automation solutions used to be pretty simple: reducing data entry reduces headcount. But simply reducing resources to measure ROI and business benefits isn't as straight forward as it used to be.

Australia’s Freedom of Information Commissioner has quit less than 12 months into his five-year appointment, with Leo Hardiman announcing his resignation on LinkedIn. Frustration over the difficulties in overhauling the FOI system to enable timely response to FOI requests were cited as his reason behind abandoning the role.