Email & Instant Messaging

A Commonwealth Ombudsman's inquiry into Australia's National Disability Insurance Agency (NDIA), triggered by a surge in complaints over the time taken to process requests for assistive technology by the disabled, has zeroed in on records and email management practices as a source of delay.

Maintaining full control over the multifaceted email communication channel, with all its intricacies, is becoming more complex every day. This not only applies to the high-performance routing required within company networks. Critical business issues such as process automation are also becoming increasingly difficult to cover with standardized solutions.

A WA Local Government Authority and an Australian private school with 1200 students have each turned to SafeGuard Cyber to manage security and compliance following a huge surge in Teams and social messaging during the COVID-19 pandemic. 

Smarsh has announced capture and archiving support for WhatsApp and WeChat, two prominent secure messaging applications that are undergoing rapid enterprise adoption.

South Australia Health has deployed Microsoft Teams to over 40,000 personnel in one week to provide a collaboration capability as it responds to the COVID-19 Pandemic. 

To ensure businesses can continue to operate during the COVID-19 lockdown, DocsCorp is making compareDocs cloud and cleanDocs server available for 90 days to those working from home. These applications are designed for mobile and remote workers.

Despite the plethora of alternatives, nothing has yet completely replaced email for business communications, especially for businesses communicating with other businesses. Important documents including contracts, requests for proposal and plans are all usually sent as email attachments. Email provides a relatively fast, secure, and efficient way of communicating, especially compared with the days when businesses had to courier these documents to each other or send them via fax without knowing for certain who was at the other end.  

Docscorp has announced a new integration with secure communications provider RPost that simplifies and automates email security, e-delivery proof, e-signatures, and privacy compliance. 

Archives around the world are filled with handwritten letters and typed memos.  But what about correspondence of a later vintage? How should governments, universities, business, and archives ensure the future generations can access and render email?

Trustifi, a software-as-a-service (SaaS) email security company, has incorporated a new AI-enabled feature into its email encryption and DLP (data loss prevention) solution that also works via Optical Character Recognition technology (OCR). This integrated OCR tool scans email attachments such as images and PDF files.