DocuSign delivers for HR Services and Recruitment company

Australia’s Randstad is helping job seekers and employees save time and money by digitising its traditionally paper-based processes together with DocuSign.

In the past, the industry standard was to expect a candidate to visit a branch, to review and sign up to a 60-page candidate pack that could take anywhere between one to four hours to complete depending on the job specialisation. With DocuSign, candidates are now able to register with Randstad online, and review and complete the candidate pack. As a result, the company claims to have saved more than $A1 million in costs, and has reduced employee time on administrative tasks by four weeks each year.

The solution pilot began in November 2015 and has since been rolled out across Randstad Australia and in other markets – including New Zealand, Singapore, Hong Kong and Malaysia. More than 1,000 employees across the region now use DocuSign to manage candidate registrations digitally – including those from around 20 percent of candidates that are using mobile devices to sign registration forms.

Digitising paper processes such as candidate registration is part of a broader Randstad Australia commitment to create engaging, efficient and valuable interactions with clients and employees.

“With time being such a precious commodity, we wanted to find a way to reduce basic administrative tasks and focus on providing more valuable and efficient customer service,” said Frank Ribuot, CEO at Randstad Australia. “Digitising our traditional paper based processes with DocuSign is one of the most perfect ways to do that.”

The new solution removed one million pieces of paper each year from the Australian business. 

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