Kodak Alaris launches AI Foundry

Kodak Alaris has announced the creation of AI Foundry, a business dedicated to helping organizations process and learn from structured and unstructured data through the use of proprietary Artificial Intelligence (AI) technology.

"Unstructured communications are a disruptive force to the enterprise, breaking automation, adding cost to business processes, and driving down customer satisfaction," said Steve Butler, general manager of AI Foundry.

"AI Foundry was established to harness the power of artificial intelligence to understand amorphous data and provide smarter 'context aware' information management. With our end-to-end solutions for automating business processes, enterprises can work with AI Foundry to solve customer experience or content management problems holistically and drive the greatest ROI."

AI Foundry's flagship offering, Info Insight, is designed for businesses across a variety of industries and vertical markets, such as insurance, healthcare, retail, logistics, utilities, and anywhere customers interact electronically with their vendors. The algorithms underpinning the solution rely on linguistics (i.e. semantic understanding) to make sense out of unstructured communications, while learning in real time and "getting smarter" over time. Info Insight also incorporates smart routing to send inquiries and suggested responses to the "best person" considering that person's skill level, availability, time zone, and even language.

"The name 'AI Foundry' aligns with our iron-clad solutions for understanding and managing unstructured communications," said Alan Swahn, vice president of marketing at AI Foundry. "The core advantage is that Info Insight uses natural language processing to read and understand unstructured information from all media that we use to communicate in our daily lives, including email, web chats, text messages, email attachments, and social media content. Traditional rule and keyword-based systems just aren't up to the task of solving today's problem. Our new breed of 'context aware' information management, positions AI Foundry to capitalize on the explosive growth of unstructured data."