Articles

AI Chatbots Must Earn Citizen Trust

Government agencies pursuing conversational AI for service delivery face significant citizen adoption barriers, with only 2% of citizens choosing AI chatbots as their first-choice channel, according to new Gartner research.

IBM Veteran is New OpenText CEO

OpenText has appointed former IBM Americas President Ayman Antoun as chief executive, ending a six-month search following the abrupt departure of long-time CEO Mark Barrenechea.

Payroll complexity drives AI Compliance

More than three-quarters of Australian organisations now use artificial intelligence to manage payroll compliance, according to new research examining responses to wage theft reforms.

Privacy risk is now a business risk, but investment lags

Across Australia and New Zealand, privacy teams are being asked to shoulder one of the most complex risk environments organisations have ever faced. Rapid technological change, expanding regulatory obligations, the rise of artificial intelligence and an unrelenting wave of cyber threats have combined to make privacy a central business issue. Not just a compliance function tucked away in legal or IT.

Global Framework to Secure AI Systems

The European Telecommunications Standards Institute (ETSI) has published the first globally applicable cybersecurity standard for artificial intelligence systems, establishing baseline security requirements across the full AI lifecycle.

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