CIOs in Australia and New Zealand (ANZ) place a higher priority on customer focus and digitalisation than their global peers, with more investing in digital initiatives and fewer in core systems such as ERP, according to Gartner, Inc.’s annual CIO survey. The survey data shows that ANZ CIOs are intensifying their efforts to strengthen digital leadership, organisation and technology capabilities this year.

A couple of weeks back, I was interacting with few operations executives from health insurance, auto insurance and specialty insurance companies. It was a nice cozy evening and the discussion topic was the new buzzword in town “Robotic Process Automation” aka RPA. People have different names to it also – Intelligent Automation, Bot Automation and probably few less known ones.