Industry Insider

A three-year, $A300-million digital transformation programme announced by leading Australian utility AGL Energy Limited (AGL) aims to improve customers’ experience with the company.

Digital transformation of an organisation is a complex undertaking that involves a change in culture that is more profound than both the technical and process changes combined.

You never know how the information and data you collect today will be used in the future.  The integrity of information and data management practices is always tested when information and data is reused. This really rings true when it’s accessed for a purpose other than was originally intended, or as in the following example, following a significant period of time between uses.

​1. The goal is pass through automation. The goal for 90% of situations is improved human productivity – NOT pass through automation. Other than very structured forms where under ten data relatively simple (numeric, machine printed for example) fields need to be extracted, typically 80+% of extracted forms will need some human validation or correction.

Software technology group 8common has received final sign off from long-term customer Transport for NSW to migrate to the Expense8 expense management platform on a Software as a Service (SaaS) basis and has subsequently gone live.

Looking back on the changes in office design over the past 30 years, it is easy to see why some employees feel as if they have been subjects in a giant ongoing experiment.

DocuSign claims to have has doubled its Australian customer base in eSignature and Digital Transaction Management (DTM) in the last financial year, taking on more than 1,000 local customers since launching in the region two years ago.

A recent Gartner survey found that just 41 percent of surveyed IT professionals believe their IT organisation to be ready for the digital business of the next two years. Twenty nine percent of those surveyed said that engagement with the demands of digital business would be their primary duty or a significant part of their duties.

Microsoft has retained the right to keep private messages stored on a mail server in Ireland, which the US government wanted for a drug investigation. The decision by a US appeals court is seen as having a major flow on effect on data security throughout the US technology industry.

OpenText is having another stab at weaning us off email as a collaboration tool, with a new social media add-on to its ECM platform it calls Bandaroo.