SA Health tackles service delivery with Objective

SA Health has extended its use of Objective across the Department for Health and Ageing, to digitally transform service delivery, responsiveness and information management practices in compliance with the government’s Digital by Default policy. The implementation will be rolled out to the entire Department consisting of approximately 2000 users.

Objective ECM 10, Objective Perform and Objective Ministerial Correspondence were selected as part of SA Health’s transformational program aimed at improving responsiveness of communications with stakeholders.

SA Health began the relationship with Objective in 2008, when it implemented Objective ECM and subsequently upgraded to Objective 8.2 to underpin its key business processes and assist with legislative compliance.

The new contract further extends Objective to be utilised as the single information repository across the entire Department, managing every piece of information and all processes according to sound governance principles and policy.

Don Frater, Deputy Chief Executive of SA Health said, “We are striving to comply with the SA Government’s Digital by Default policy by implementing a digital environment that will deliver better correspondence efficiencies and management capabilities. This will provide improved visibility across all processes and the new browser experience will enable our increasingly mobile workforce to manage stakeholder communications on the go.

“The evolution of the Objective portfolio is timely to SA Health and we look forward to it becoming an integral part of our business operations as we embrace a new way of managing the flow of information.”

Objective has invested heavily in developing specialist information and process governance solutions for the public sector and the innovative digital technologies required by modern business environments. A complete information and process governance platform, Objective provides robust governance across all content to enable a single source of the truth.

Integrated workflows automate business processes to ensure consistency and enable remote access to key stakeholders via the browser using an automated email approvals management system, therefore eliminating paper-based processes.

Tony Walls, CEO of Objective Corporation said, “SA Health has been a valued member of the Objective community for a number of years and we are extremely proud of our long term customer relationships. We are pleased to support SA Health in the next phase of their information management journey as they move towards a model of transformed service delivery and a completely automated digital environment.”