Business Process & Workflow
Epson Australia has announced the new WorkForce and WorkForce Pro series of all-in-one printers that include easy, wireless iPad, iPhone, Android tablet and smartphone printing, as well as Wi-Fi Direct and NFC for network-free printing.
Other than sounding like a new reality television gameshow all organisations are facing a barrage of incoming and outgoing documents through many channels. One area which is coming under increasing pressure is that of complaints management. In the past, these were typically received in the mail or via telephone however now customers can use social media, apps, phone, email, paper and the list goes on. What was once a one-to-one relationship is now potentially one-to-many.
Companies should be preparing for a world where government requirements for real-time transaction controls will be a major force in shaping the business-to-business (B2B) transaction automation systems of the future. With cloud becoming the principal deployment model for managing different types of B2B transactions, this revolution toward much-reduced freedom for companies to specify their process requirements can be expected to transform the way companies interact and contract with solution vendors.
As a software company, there’s nothing better than knowing you’re solving customer problems with a new software release. When it comes to building software, it’s easy to fall into a trap of creating new features that, while nice, make little-to-no difference to the end user. At Objective, we’re in the business of helping our customers transform their worlds by giving them tools to make their business processes easier, faster, simpler, more reliable and safe.
Hyland has released a new Contract Management Point Application within the OnBase by Hyland enterprise information platform. The packaged solution delivers a flexible contract management offering to centralize access to information and automate routing, reviews and required tasks with an accelerated implementation time frame.
Esignature solutions provider Secured Signing and ADLS (Auckland District Law Society) have teamed up to introduce a new Digital Signing Service within the ADLS WebForms platform. Over 1000 law firms in New Zealand subscribe to ADLS WebForms for online legal document creation, and the launch of the new Digital Signing Service will enable legal professionals to complete their signing workflow securely and conveniently within the one platform.
This summer, Australia’s Department of Finance started the process of developing a strategy for its new “Whole of Government Digital Records Platform” by soliciting ideas from the technology industry on how to fix what a recent report found was an inefficient and “unsustainable” system for managing records and information.
You can’t move in the outsourcing industry without hearing about Robotic Process Automation (RPA). And while it might sound like terminology cribbed from a sci-fi novel, the truth is that RPA is already here, and it is transforming the way modern businesses operate.
OpenText has announced the availability of OpenText Release 16 Enhancement Pack 3 (EP3). This release delivers improved analytics and artificial intelligence (AI) capabilities via OpenText Magellan, offers enhanced user experiences and third-party integrations, and adds advanced capabilities for the Internet-of-Things (IoT) and information security across OpenText's EIM platform.
NICE, a global provider of Robotic Process Automation (RPA) with offices in Sydney and Melbourne, has enhanced its platform with the incorporation of advanced ABBYY Optical Character Recognition (OCR). In an agreement with the software vendor, NICE has extended the cognitive automation capabilities of its Robotic Automation offering to include enhanced data extraction from scanned documents and images.
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