There you are again. Another day under those florescent lights in the basement room of some office building. The sound of the franking machine pushing letter after letter through. There are buckets of mail piled high against every wall.

Robots have already made their way in the manufacturing industry, where they are programmed in a way that they know exactly what they have to do, while the human presence is only there to control and monitor the automated processes. In order for this to work smoothly, the processes and materials to be processed have to be of exactly the same kind. In other words, they must be standardized. Only then, the 'colleague' robot can build the same part in the same place on a production line for e.g. a vehicle.

Staff in the banking and financial services (FS) industry are three times more likely to follow processes “rigorously” than government workers, according to new research surveying senior decision-makers by Digital Intelligence company ABBYY. In fact, almost half (46%) of banking and FS workers rigorously follow the rules, compared to just 15% in government.