Poor Set of Numbers

"Only 65 per cent of e-tailers provided confirmation of orders, many goods took more than a month to arrive, and eight per cent never arrived."

Source: Consumers International

"67 per cent of online purchases are never completed, with most shopping carts being abandoned at checkout."

Source: Net Effect

"39 per cent of shoppers failed in their buying attempts because sites were too difficult."

Source: Creative Good

COMPILED BY KATHERINE HENRY