According to ISACA’s Privacy in Practice 2023 research report, a web of complex and ever-evolving data privacy regulations - including strengthening of Australia’s online privacy legislation - is having an impact, with less than half of respondents in Australia and New Zealand finding it easy to understand their organisation’s privacy obligations.

According to a new report from the Capgemini Research Institute, ‘Connecting the Dots: Data sharing in the public sector’, a vast majority (80%) of public sector organisations surveyed across the world have started implementing collaborative data ecosystems  initiatives, thus recognising the need for a joined-up, data-driven approach to tackle the complex challenges they are facing.

A staggering nine-in-10 businesses experience some form of abandonment during the customer onboarding process with the banking sector experiencing the highest rate at almost 1-in-4 dropping out. However, simple measures like activating the right mix of human interaction alongside automation could resolve pain points, according to the global State of Intelligent Automation Report, Customer Onboarding Pain Points and Drivers Q4-2022 by ABBYY.