BPM software developer BP Logix has announced Process Director Version 3.0, the newest version of the company’s flagship product in both on-premise and Cloud versions.

Process Director Version 3.0 enhances BPM with social media integration. The version enables customers to: 

Drive workflow behavior from social media events including a tweet or Facebook status update; 

Respond to customers via Twitter (tweet, RT, DM, reply) and [

Manage Facebook campaigns (likes/unlikes, comments). 

Process Director 3.0 goes beyond social media management to provide a BPM solution from the service ticket that was initiated to indicate a pending problem to the response that indicates the problem is being addressed in real-time.

Version 3.0 enables organisations to provide services to customers, partners and suppliers outside their organisation through cloud-based/federated identity integration. Corporate partners and suppliers can log in using ADFS, SAML and Oauth. 

With Process Director 3.0 users can integrate popular network and cloud-based services directly into their business processes. These include saving files to Dropbox, filling dropdown menus using Google Sheets, collaborating with colleagues on presentations using SharePoint, downloading documents from Google Docs or populating form fields with data from Amazon SimpleDB. Process Director 3.0 brings the cloud to enterprise business processes.

Additionally, Process Director 3.0 facilitates collaborative, multimedia annotation directly within its workflows. Multiple simultaneous users can markup and review documents, photos, audio, web pages and videos within the context of any process. Legal and compliance teams can collaborate with sales and marketing to ensure that communications are accurate, effective and address compliance requirements. This capability extends the benefits of BPM and workflow to all media under review and re-review. 

“BP Logix Process Director addresses the business process management requirements of enterprises, mid-sized companies, agencies, and non-profits. Both business and IT leaders have counted on Process Director to automate and improve their critical business processes,” commented Jay O’Brien, CEO of BP Logix. 

“As forward-looking organizations seek additional ways to take advantage of cloud-based and social media technologies, Process Director 3.0 provides the capabilities and features to make this strategic expan