Enterprise-grade social software has a lot to learn from consumer: IDC

Consumer social media tools and the way users connect online is too different from the current internal collaboration strategies of organisations in Australia, according to analysts IDC Australia.

"Enterprise social software is also not meeting the complex collaboration needs of organisations and integrating a consumer alternative is too daunting" says Vanessa Thompson, Software Analyst.

IDC predicts that over the next 12 months, more than 24% of IT decision makers will deploy social media or collaboration-type applications via platforms that allow the business to build applications in-house.

"It's understandable IT departments want to control application development because of integration and internal business process challenges but an internal focus limits the business value of the social Web and the change in customer behaviour," says Thompson.

With the attention on social and collaborative tools from a consumer perspective, Australian business and IT decision makers need to be cognisant of the social customer, empowered employees and the technical capabilities of vendors' enterprise social software solutions. Delivering business functions with embedded online social interactions will take some time for employees as well as IT decision makers to fully embrace as keeping existing communication channels open and accessible will be equally as important.

"Australian organisations understand the value of social networking with more than 32% having deployed social solutions for external collaboration. Connecting customers and partners online and in real time will become a necessity, especially to exploit competitive advantage,” says Thompson.

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