NewsGator has announced a new social learning module for its enterprise social media platform that adds dynamic knowledge bases and video scenarios, called Enrich..

Video learning scenarios enable a variety of challenging problems to be explained in a two-part question-and-answer video model that users can interact with at their point of need. Originally requested by and created for the U.S. Military Academy, NewsGator created this interactive feature as a place to post, discover, and search valuable peer-created content to enhance learning.

Because knowledge is being continuously generated as users collaborate and solve problems, Enrich this to be captured in a dynamic knowledge base. Users create useful articles, add meaningful metadata to make it more "discoverable," and provide answers to frequently asked questions.

Newsgator offers the example of a customer support representative working to resolve a complex problem for a customer. Newsgator provides a platform to find internal expertise on the subject, collaborate online around the issue, and respond back to the customer. The online conversation and problem solving is saved to the knowledge base where others can use its learning for their own customers.

"With Enrich, we are disrupting the traditional approach found in current human capital management (HCM) software," said Melissa Risteff, SVP, global marketing and alliances, NewsGator. "Rather than transactions and administration, Enrich puts the focus on employee engagement and development, allowing them to learn more effectively and efficiently," said Risteff.