Industry Insider

We humans are swamped with text. It’s not just news and other timely information: Regular people are drowning in legal documents. The problem is so bad we mostly ignore it. Every time a person uses a store’s loyalty rewards card or connects to an online service, his or her activities are governed by the equivalent of hundreds of pages of legalese. Most people pay no attention to these massive documents, often labeled “terms of service,” “user agreement” or “privacy policy.”

IDM recently had the pleasure of interviewing Tommy Petrogiannis, President of eSignLive (formerly Silanis Technology), the electronic signature provider he co-founded in Canada in 1992. Acquired in 2016 by Vasco Data Security International Inc. for $US85 million, eSignLive is using the funding to fuel international growth, which is increasing at three times the rate of people performing transactions electronically in North America.

New research from the Information Governance Initiative (IGI) reveals that 83% of organisations aim to realise direct business value from their long-term digital information, across such areas as market analysis, product innovation, and customer service, but only a minority (16%) have a viable approach for proper governance and preservation.

The headaches of handling paper forms and records can quickly add up when managing payroll for an organisation with more than 11,500 employees. A successful backscanning and digitisation project at Brisbane Catholic Education (BCE) has removed a lot of the pain from payroll administration.

More than nine in ten (93%) respondents to the EY Asia-Pacific (APAC) Fraud Survey 2017 want to work for a compliant organisation but are confused by inconsistent compliance policies that lack clarity and are clouded in legal jargon. In fact, 35% of Australian respondents believe their organisation’s current code of conduct has little impact on how employees actually behave. 

Cyberespionage is now the most common type of attack seen in manufacturing, the public sector and now education, warns the Verizon 2017 Data Breach Investigations Report.  Much of this is due to the high proliferation of propriety research, prototypes and confidential personal data, which are hot-ticket items for cybercriminals. Nearly 2,000 breaches were analysed in this year’s report and more than 300 were espionage-related many of which started life as phishing emails.

Over a lengthy career, I have found Knowledge Management (KM) referred to by many different names before settling into the current usage. One thing that has remained constant is that the most important ingredient has always been the willingness to share information.

A natural tension between freedom and control for public sector information assets can easily create obstacles to transformation and a shift to digital processes. Information governance empowers you to get the balance right.

There’s a lot of talk about ‘Digital Transformation’ and (if the number of articles on Medium and LinkedIn are anything to go by) a lot of views on what it actually means. Having spent five years as part of the digital transformation of Australia’s biggest telco, and more recently working on the Federal Government’s digital agenda, this is what I think when I hear the term.