The ISO standard 15489, clearly and succinctly defines a record as evidence of a business transaction and also clearly says that a record is a record regardless of media. This means that the business of records management includes the management of all types of records including paper, electronic documents, images and emails. Email Management is an essential part of Records Management.
Digital transformation of an organisation is a complex undertaking that involves a change in culture that is more profound than both the technical and process changes combined.
On the eve of this new decade, it is worth reflecting on what has truly been one of the most talked about, exciting and challenging business transition of the 2010s, digital transformation.
It has become increasingly common for documents to be signed electronically. This can be a very convenient way of signing and storing documents. However, there are more and more cases where electronic signatures are being challenged, and documents being considered unenforceable as a result.
One of the most frequent fallacies related to records management, echoed by users, executives, records managers, and even records-management product vendors, is the statement: ‘that’s not a record’.
