'E-Business transactions: providing accountability through effective recordkeeping' brings keynote speakers from Australia and New Zealand to discuss issues surrounding the capture and management of electronic records.

Operational issues, customer service, cost reduction and GST dominate the agendas of most of Australia's small retailers as opposed to e-commerce, according to the latest research.

FileNET is emphasising the ability of its Panagon Web services product to manage large-scale Web sites as the cornerstone of its strategy.

The Queensland Department of Corrective Services is using intranet technology and developing an Information Management Strategic Plan to help it keep a firmer grip on the state's jail inmates.