The 18,000-user New South Wales Police Force (NSWPF) has become the first international customer for the US firm Mark43’s single-platform Records Management System (RMS) and Computer Aided Dispatch (CAD) platform.

Creating electronic binders for Briefs to Counsel or Transaction Bibles and Summaries are commonplace at this Australian law firm. However, it had been a very labour-intensive process according to its IT Trainer, with “staff creating links to documents on their network and manually adding them to a Word document one-by-one.”

Deemed as one of the marvels of the 21st century, Artificial Intelligence (AI), is predicted to open a gateway of opportunities for new businesses. The reality is that smart companies are implementing AI in existing processes today to ensure they are well-positioned to deal with a threatening and hyper-competitive business landscape. In 2019, growing Australian company Civium undertook a journey with solutions provider Winning Formula to deploy AI and robotic process automation (RPA) to deliver new levels of efficiency throughout the business, including in invoice processing, for its operations in Sydney, Melbourne, Brisbane and Canberra.

Australia is home to a well-developed workers’ compensation system. Each state determines the design of its scheme, with some being privately underwritten by insurers and others being state-run schemes. Claims across territories vary by industry, injury and complexity. As such, insurers need systems that can enable quality, efficient handling of claims to facilitate the health of injured parties and get them back to work as quickly as possible. Approximately three years ago, QBE’s Australia Pacific division, like many other insurers, was running what we would describe as a “process-compliant business” when it came to workers’ comp claims. Leadership wanted to do more to eliminate manual processes and take advantage of claims adjusters’ expertise to get the best result for customers and their employees. They knew technology was the key.

IAG, Australia’s largest general insurer, is using artificial intelligence (AI) to predict whether a motor vehicle is a total loss after a car accident, improving customer experience by reducing insurance claims processing times from over three weeks to just a few days.

NSW Trustee & Guardian has appointed Compu-Stor as its preferred supplier for document management services. This expands Compu-Stor’s range of services provided to the NSW Government with the addition of invoice automation, as from November 2020.

Doing more with less is a common challenge for today’s Information Manager.  An automated Web form capture solution developed by EzeScan for the City of Kingston has allowed the records team to eliminate much time-consuming data entry and transposition to enable them to focus their expertise on more valuable areas.

Kodak Alaris and Nimble Information Strategies have entered into an agreement with a Canadian Provincial Government agency to streamline the way applications for citizen services are digitized. The solution all but eliminates user error during the document scanning process. 

Processing mail-in voter ballots is time-consuming and demands reliable compliance safeguards, unquestionable accuracy, and a quick turn-around time for processing ballots. is New Zealand’s leading election services provider. In 2019, they deployed ABBYY’s Digital Intelligence technology to automate mail-in voter-ballot processing for the Christchurch local elections.

Australian freight forwarder and global logistics business, Seaway has selected the London based logistics software solution Shipamax to automate data capture for its Bill of Lading and AP Invoice document types.