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Two one-day IM workshops in February/March are aiming to help users to develop strategies as the basis of e-commerce, online publishing, knowledge management and customer service.

The inaugural CRM Summit in February will explore the strategy of the customer-focussed organisation.

Optical discs have long been the simple choice for large imaging projects, but magnetic disks now have their own advantages.

Call centre outsourcers must now have the same wage conditions as their clients, but at what cost?

Inorganic growth drove telecommunications provider RSL COM to seek a call centre solution, which it needed in a hurry.

SalesLogix has partnered with Peachtree Consulting Group, in a combined move to help speed return on investment for Enterprise Resource Planning (ERP) customers.

Two conferences examine CRM and its integration with other system components.

Describes the key features of Network Attached Storage (NAS) devices.

Microsoft and Sydney-based developer CompuTechnics have formed an alliance to promote knowledge management solutions.

Kofax Image Products has released its first software application that combines document capture, data capture and Internet-based distributed capture in a single application.