The historically separate worlds of records and document management are merging at an ever increasing pace.

As the price-performance ratio of computing systems improves, applications for sophisticated information management are coming within the reach of the small to medium enterprise.

Document Management Extensions (DME) for Microsoft Exchange is a new third-party application which is designed to be integrated with the Windows environment.

Brighton Beach Software has released BBS.DocFlow 1.0 for Windows.

iManage Network is a document management system for popular operating system environments.

A Melbourne-based hypertext and Internet development company has released MailO, an email archival and retrieval system.

Trend Micro has upgraded its InterScan virus protection system for corporate networks.

When a call centre is linked with an information management system, far greater levels of efficiency and customer service can be achieved.

A call centre is an organisation's marketing opportunity to die for.

American Express achieved enormous efficiencies in its call centre through the integration of information management technologies.