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August 9th, 2006: Disability Services Queensland adopts local developer's software to manage CHCs with Queensland Police.

Disability Services Queensland (DSQ) will implement software from customer care specialist, Beethoven Computer Services, to manage requests for the Queensland Police Service (QPS) to conduct criminal history checks for all DSQ staff, together with staff and volunteers at all DSQ-funded non-government organisations.

Based on Resolve, Beethoven's customer care and feedback software, the system will process more than 21,000 criminal history checks by the end of 2006, as well as manage ongoing reviews for all staff and volunteers on a bi-annual basis. QPS will conduct the checks and support DSQ in the decision-making process when it comes to recruiting and retaining employees.

Resolve will include facilities for capturing manual and online requests, tracking the progress of requests through QPS and automatic review and closure. The online request element will allow authorised non-government organisations to submit requests for criminal history checks via the Internet.

The system is being implemented as part of the Criminal History Check screening project which was launched to reduce the likelihood of abuse and neglect within DSQ and DSQ-funded services.

Patrick Sherry, Director, Misconduct Prevention, Disability Services Queensland, said, "Since the legislation allowing us to conduct criminal history checks was introduced late last year, we have gone full steam ahead in choosing a solution."

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