NICE RPA Deepens AI Capabilities for Expanded Automation Discovery

NICE has updated its Robotic Process Automation with more AI-based features to promote more rapid automation development, efficient robotic and human workforce management and to better ensure business continuity.

Notable capabilities in NICE RPA version 7.1 include identifying sub-processes, proactive identification of automation workflows and connectivity issues, intelligent real-time data, dashboards and sophisticated control features.  

With its approach to RPA, NICE aims to empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data, according to Barry Cooper, the president of NICE Enterprise Group.

NICE RPA version 7.1’s “innovative new capabilities across all stages of the automation lifecycle enable our customers to automate easier, faster, and with even more impressive results, he added in a statement. 

These are among some notable NICE RPA 7.1 updates that illustrate lifecycle improvements:  

  • Automation Discovery Phase:  This aims to help organizations plan and develop their automation roadmap, increase the footprint, and speed up ROI for automation investments.  
  • Automation Development Phase:  To help IT deploy RPA solutions error-free as quickly as possible, Nice RPA 7.1 is equipped with a new built-in debugger capability, which shows a detailed view of the automation development flow just with a touch of a button. With this, developers can pinpoint issues within the automation flow and resolve them quickly.
  • Operationalization Phase: The NICE Employee Virtual Attendant (NEVA) NEVA sports a human-like that “personifies how the human and robotic workforces can work together collaboratively,” according to the company. NEVA actually invites employees to request assistance and ask questions. In turn, employees can ask NEVA to execute a task as needed.  NEVA can also integrate with any desktop application, legacy system, and virtual environment.
  • Maintenance and Monitoring Phase: A number of additions help administrators to seamlessly monitor and control the robotic workforce at scale while taking decisive action in real-time.  The capabilities of the Connectivity Watcher have been expanded so that administrators are alerted in real-time as connectivity breaks occur.

 The NICE Virtual workforce comprises of software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce every day.

A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.

Enterprises using RPA find the enjoy the most ROI for both IT and business when the use it across their front office, back office, and shared services divisions, Cooper noted.



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