By 2026, 20% of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Advances in Conversational AI, Automation, and Low Code Resources will have a huge impact on interactions with Customer Service.
Being ticked off in pencil on election day will remain a rite of Australian federal elections for some time to come, as the Australian Electoral Commission (AEC) has issued a tender for scanning and processing of Paper Certified Lists for the next 5 years.
On a tour of the APAC region to meet with local Partners and Customers, Kodak Alaris President Donald Lofstrom, and Cassio Vaquero – Vice President, Global Sales, sat down with IDM in Sydney to outline the company’s plans to move deeper into document automation.
Measuring return on investment for document automation solutions used to be pretty simple: reducing data entry reduces headcount. But simply reducing resources to measure ROI and business benefits isn't as straight forward as it used to be.
Recently, ISO 31700 was adopted as a Privacy by Design (PbD) standard. The concept of PbD was first developed by Ann Cavoukian, the former Information and Privacy Commissioner of Ontario, Canada, in 2009 and has become a central piece of global privacy regulations, including the GDPR, California Privacy Rights Act (CPRA) and Lei Geral de Protecao de Dados (LGPD) from Brazil.
Australia’s Freedom of Information Commissioner has quit less than 12 months into his five-year appointment, with Leo Hardiman announcing his resignation on LinkedIn. Frustration over the difficulties in overhauling the FOI system to enable timely response to FOI requests were cited as his reason behind abandoning the role.
Over recent years, user and entity behaviour analysis (UEBA) has evolved as a new set of tools in the chief information security officer (CISO)’s armoury. So, where has it come from and how can today’s solutions help?
In February 2023, the 2022 Privacy Act Review Report was released by the Attorney-General's Department. The Report proposes many sensible reforms in line with the current cultural shift towards greater privacy regulation. Organisations should start getting ready now.
A small avalanche of data from various sources (including Gartner) confirms what many of us in the cybersecurity world have believed for years: security awareness doesn’t work. I suspect that this will not come as a surprise to anyone who works in security as it is routine for employees to prioritise pretty much anything else over security when a conflict arises.
Most enterprises are flying blind with unstructured data. They don't know what they have, who is using it, why it's growing so fast, or how to be more efficient in managing it.
