Articles

Ombudsman reads the riot act to WorkSafe Victoria & insurers

A report by the Victorian ombudsman has delivered scathing criticism of the records and information management practices of WorkSafe Victoria and the six major insurance companies it authorises to manage workplace claims – Allianz, CGU, Gallagher Bassett, GIO, QBE, and Xchanging.

 

The folder is not the message: IBM

A new study from IBM Research concludes that people who put incoming e-mails in folders are no better at finding them than those who simply use search.

 

Customers come first for Australian Business 2.0

Using social media for employee engagement is well down the list of priorities for Australian business, according to a new study run by research company Nielsen which found that more than half (54 percent) of businesses use their social media investment for marketing, followed by customer relationship marketing, customer service/support and public relations (30 percent each). The least used activity was employee engagement at 12 percent.

 

Mortgage Choice secures the cloud

Australia’s Mortgage Choice is a flagship customer for a new cloud data security application for Google Docs, the CloudLock Vault. “As a financial services organisation, we take the security and safety of our customer and corporate data very seriously,” said Neil Rose-Innes, CIO at Mortgage Choice.

 

Nuance to acquire Equitrac

Nuance has announced the $US157 million purchase of Equitrac, the provider of intelligent print management and cost recovery software.

 

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