Research published by ContactBabel, the UK contact centre industry analysts, reveals that email interactions there now account for 10.2% of all customer-to-business communications, with 86% of contact centres now accepting customer e-communications.
A survey of information governance practices and challenges in Global 1000 companies has found that defensible disposal is turning out to be a key objective.
ECM’s main challenge isn’t the organising and storing of content, but rather liberating information contained in documents and records for productive use, writes Abie Speers.
NSW Government shared services agency Service First has selected ReadSoft solutions to automate approximately 160,000 invoices per year in an agreement valued at over $A750K.
