The EDRMS formerly known as TRIM/Records Manager has a long history as the record-keeping system of choice at all layers of Australian government. One of the consequences of Content Manager (CM), as it is now called under new owners Micro Focus, being so firmly entrenched is the perennial challenge of version upgrades. These can be magnified by the fact that an EDRMs is generally very tightly bound with other business systems and a key element of daily workflow, making the potential for change significant.

Advances over the last several years have led to the development of more efficient ways of doing business. Back in the late 1990s, one way that companies sought to address customers’ changing expectations was by incorporating e-signatures into their business transactions. Today, many organizations use e-signature software to encrypt documents likes sales contracts or employment paperwork that an employee, partner or client needs to provide. And companies have reaped the benefits. The number of worldwide e-signature transactions jumped from 89 million in 2012 to 754 million in 2017.