Civica has signed its largest ever contract, a deal worth approximately $A200 million with the Victorian State Government to support the administration of the State’s new fines system and its plan for efficient and improved service delivery.

The contract signed with the Department of Justice and Regulation has been awarded for an initial five years. Civica has been engaged to support the administration of the fines system, including the operation of Contact Centre, Operational Support and Outbound Correspondence services.

The Victorian Government selected Civica after an open tender. The new partnership will support the management and operations of the Victorian Infringement and Enforcement Warrants (“VIEW”) system separately awarded to Civica last year.

Civica will undertake a major recruitment of existing employees to support the introduction of the Fines Reform Act and the new VIEW system. The operation will continue to be based in Melbourne.

Richard Fiddis, Managing Director of Civica ANZ said: “We are excited to be extending our partnership with the Victorian State Government and we look forward to supporting the Department of Justice & Regulation’s vision for the future, including the introduction of the Fines Reform Act and the new VIEW system. This contract represents a milestone for Civica globally and for our Australian business in particular.”

“This is our first business process services contract in Australia and our largest contract win to date. Our team is skilled at implementing digital technology alongside specialist transformation expertise to deliver an improved service at scale, and we look forward to bringing on board a large number of people and welcoming them to the Civica family with a real focus on delivering for the State”, said Gary Bell, Executive Director of Civica’s Outsourcing division.