The Earthquake Commission (EQC), a natural disaster insurer that also provides research and education to New Zealand residents, has selected a new cloud ECM platform to enhance its claims management processing.
 
EQC will leverage OnBase by Hyland as the content management component within its claims management system, Guidewire ClaimCenter.

The OnBase integration with ClaimCenter will provide staff with a more efficient way to manage customer claim documents and communications.
 
“We sought an enterprise information platform that would continue to enhance EQC’s future capabilities,” said Linda Smith, manager business enablement at EQC.

“By extending our Guidewire ClaimCenter functionality and automating the entire claim process, customer information is linked in a secure, centralised system. This new functionality will provide efficiencies for both customers and our staff.”
 
EQC is the first customer using Hyland’s new secure data centres in New Zealand.

“By choosing to host its OnBase solution within the Hyland Cloud, EQC adheres to strict compliance requirements to keep data localised – with secondary locations, multiple copies and N+1 redundancy  – while ensuring content is always available to process claims faster and deliver resolutions to customers,” said Ruth Fisk, director of global insurance sales at Hyland.